Privacy Policy

1. Introduction

Webzilla Creators ("Business", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS Platform service.

This policy applies to all users of our SMS Platform service and covers both the information you provide directly and information we collect automatically.

2. Information We Collect

Personal Information

• Account registration information (name, email, phone number, company details)
• Billing and payment information
• Contact lists and recipient information you upload
• Message content and templates
• Communication preferences and settings

Usage Information

• Log files and access records
• IP addresses and device information
• Platform usage patterns and statistics
• API usage and performance data
• Message delivery and engagement metrics

Technical Information

• Browser type and version
• Operating system
• Cookies and similar tracking technologies
• Session data and authentication tokens

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our SMS Platform service
• Processing and delivering your SMS messages
• Managing your account and providing customer support
• Processing payments and maintaining billing records
• Improving our service and developing new features
• Ensuring compliance with legal and regulatory requirements
• Detecting and preventing fraud or abuse
• Communicating with you about your account and our service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• SMS Delivery: With telecommunications carriers and SMS gateway providers to deliver your messages
• Payment Processing: With payment processors to handle billing and transactions
• Legal Compliance: When required by law, court order, or regulatory authority
• Service Providers: With trusted third-party service providers who assist in operating our platform
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our service and comply with legal obligations:

• Account Information: Until account deletion plus 30 days
• Message Logs: 12 months for delivery confirmation
• Billing Records: 7 years as required by law
• Contact Data: Until you delete contacts or close your account
• Usage Analytics: 24 months in aggregated form

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya for SMS delivery purposes. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our platform. The date of the last update is shown at the top of this policy.