Acceptable Use Policy

1. Purpose and Scope

This Acceptable Use Policy ("AUP") defines the acceptable and unacceptable uses of Webzilla Creators' SMS Platform service. This policy applies to all users, including individual customers, business accounts, and API integrations.

Violation of this policy may result in service suspension, account termination, or legal action. By using our service, you agree to comply with all provisions of this policy.

2. Permitted Uses

Our SMS Platform is designed for legitimate business and personal communications:

3. Prohibited Uses

Content Violations

• Harassment, threats, or intimidation
• Copyright or trademark infringement
• False emergency alerts or public safety threats
• Political campaigns without proper disclosure
• Pyramid schemes or multi-level marketing
• Illegal pharmaceutical or controlled substance promotions

Technical Violations

• Attempting to breach platform security
• Reverse engineering or unauthorized access
• Overwhelming systems with excessive requests
• Sharing account credentials with unauthorized users

4. Message Content Standards

Required Elements for Marketing Messages

• Clear identification of the sender organization
• Opt-out instructions (e.g., "Reply STOP to unsubscribe")
• Valid physical address or contact information
• Truthful subject lines and content
• No misleading or deceptive claims

Message Quality Guidelines

• Professional tone and appropriate language
• Relevant and valuable content for recipients
• Respect for recipient preferences and frequency limits
• Clear call-to-action when applicable

5. Enforcement Actions and Penalties

Progressive Enforcement

Immediate Termination Offenses

The following violations result in immediate account termination:

• Illegal activities or criminal content
• Child exploitation or abuse
• Terrorism or violence promotion
• Large-scale fraud or identity theft
• Intentional security breaches

6. Reporting Policy Violations

We encourage users and recipients to report suspected policy violations:

7. User Responsibilities

Consent Management

• Obtain explicit consent before sending marketing messages
• Maintain detailed records of consent acquisition
• Honor opt-out requests immediately
• Implement double opt-in for subscription-based lists
• Regularly clean and update contact lists

Content Responsibility

• Ensure all message content is truthful and accurate
• Verify compliance with destination country regulations
• Include proper sender identification
• Provide clear opt-out instructions
• Respect frequency limits and quiet hours

Security Obligations

• Protect account credentials and API keys
• Implement appropriate access controls
• Report security incidents immediately
• Keep contact information and systems secure

8. Detailed Prohibited Content Categories

9. Compliance Monitoring and Detection

Automated Systems

• Real-time content filtering using machine learning
• Spam detection algorithms
• Pattern recognition for suspicious behavior
• Automated blocking of known malicious content

Manual Review Process

• Human review of flagged content
• Investigation of user reports
• Regular audits of high-volume accounts
• Compliance team training and certification

10. Appeals and Dispute Resolution

If you believe your account has been restricted in error, you may appeal the decision:

• Submit appeals to webzillacreators@gmail.com within 30 days
• Provide detailed explanation and supporting evidence
• Appeals reviewed by senior compliance team
• Response provided within 5 business days
• Final decisions may be escalated to management

11. Policy Updates and Notifications

We may update this Acceptable Use Policy to reflect changes in regulations, technology, or business practices. Users will be notified of material changes via email and through the platform. Continued use of our service after updates constitutes acceptance of the revised policy.