Compliance & Regulations

1. Regulatory Compliance Overview

Webzilla Creators is committed to operating our SMS Platform in full compliance with applicable telecommunications regulations, data protection laws, and industry standards. We maintain compliance with Kenyan telecommunications regulations and international best practices.

Our compliance framework covers data protection, telecommunications regulations, anti-spam laws, and industry security standards.

2. Kenyan Telecommunications Compliance

Communications Authority of Kenya (CAK) Compliance

• Licensed telecommunications service provider in Kenya
• Compliance with Kenya Information and Communications Act
• Adherence to CAK guidelines for bulk SMS services
• Regular reporting to regulatory authorities
• Compliance with interconnection agreements

Anti-Spam Regulations

• Strict enforcement of consent requirements
• Mandatory opt-out mechanisms in marketing messages
• Prohibition of unsolicited commercial communications
• Content filtering and monitoring systems

3. Data Protection and Privacy Compliance

Kenya Data Protection Act (DPA) 2019

• Registered data controller with Office of the Data Protection Commissioner
• Implementation of data protection by design and by default
• Regular data protection impact assessments
• Appointment of Data Protection Officer (DPO)
• Breach notification procedures (within 72 hours)

International Standards

• GDPR compliance for European data subjects
• ISO 27001 information security management
• SOC 2 Type II compliance
• Industry best practices for data handling

4. Content and Message Compliance

Content Monitoring

• Automated content filtering systems
• Manual review for flagged content
• Machine learning-based spam detection
• Regular compliance audits

Enforcement Actions

• Warning notices for minor violations
• Message blocking for policy violations
• Account suspension for repeated violations
• Account termination for serious breaches

5. Consent Management and Opt-Out Compliance

Consent Requirements

• Explicit consent required for all marketing communications
• Double opt-in verification for email-originated subscriptions
• Clear purpose statements at point of consent collection
• Consent records must be maintained and accessible
• Granular consent options for different message types

Opt-Out Management

• Mandatory STOP/UNSUBSCRIBE keywords in marketing messages
• Immediate processing of opt-out requests (within 1 hour)
• Automated suppression list management
• Confirmation messages for successful opt-outs

6. Security and Technical Compliance

Security Standards

• End-to-end encryption for data transmission
• Multi-factor authentication for admin accounts
• Regular penetration testing and vulnerability assessments
• Secure API design with rate limiting and authentication
• Employee security training and background checks

Technical Safeguards

• IP whitelisting for API access
• Rate limiting to prevent abuse
• Comprehensive logging and audit trails
• Automated threat detection and response

7. Financial and Billing Compliance

• VAT registration and compliance with Kenya Revenue Authority
• PCI DSS compliance for payment card processing
• Anti-money laundering (AML) procedures
• Know Your Customer (KYC) verification for enterprise accounts
• Financial record keeping and audit requirements

8. International Compliance Considerations

When sending messages internationally, additional regulations may apply:

• GDPR (EU): Enhanced consent and privacy requirements
• TCPA (USA): Strict consent requirements for marketing messages
• CASL (Canada): Express consent for commercial electronic messages
• SPAM Act (Australia): Consent and identification requirements
• Local Regulations: Country-specific telecommunications laws

Customers are responsible for ensuring compliance with destination country regulations.

9. Audit and Certification

We maintain our compliance through regular audits and certifications:

• Annual compliance audits by independent third parties
• Quarterly internal compliance reviews
• Continuous monitoring of regulatory changes
• Staff training on compliance requirements
• Documentation of all compliance procedures

10. Compliance Reporting and Transparency

We provide transparent reporting on our compliance efforts:

• Annual compliance reports available to customers
• Quarterly transparency reports on content enforcement
• Real-time compliance dashboard for enterprise customers
• Incident reports for any compliance-related issues